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customer retention (2):

2 Ways to Stop Churn and Increase NRR

People exiting from revolving door

Reflections of the Gainsight Pulse 2021 Conference

Last week I had the pleasure of speaking to 168 people at the Gainsight Pulse conference.  We were amazed at the turnout and are grateful to Gainsight for giving us the opportunity to share our point of view on the matter of customer retention and growth strategies.  Overall the conference was very focused on the impact of renewals on things like net recurring revenue and profitability; reducing customer churn and ensuring customers are getting full value from their vendors. 

The objective of my session was to give people the HOW.  My topic...

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