Stay ahead with customer value thinking.

Centering Value at Each Touchpoint Creates Global Impact

Companies leveraging Customer Value Management across their organization see benefits in all aspects of their business. It drives adoption, operationalizes customer sentiment, and enables companies to leverage important metrics in their conversations.  These benefits are important because they ultimately add up to transformational change for businesses—change that is reflected in real bottom-line impact.

Understanding and communicating the unique value your business provides can maximize your marketing impact at all stages of the customer journey. In fact, companies who clearly understand and share the value they deliver have a greater chance of reaching new, untapped customers and markets. And as prospects become customers, the value you measure and communicate can generate additional revenue through deepening that relationship and turning existing customers into your advocates and sales ambassadors. Our “How to Maximize Marketing Impact with Customer Value Management” white paper explores...

In the digital age, there are metrics and KPIs that are tremendously important to any business. I could provide a list of them, but they are readily available on the Internet. In the SaaS business in particular, customer lifetime value is by far the most critical one. And the term itself contains the words that are essential in making sure a business is profitable and sustainable over the long run.

Disruption is all around us. The past two years have been a rollercoaster ride, and the future is predicted to be even more unpredictable. The crisis has challenged fragile supply chains, complex organizational structures, and the selling operating model across many sectors. Although the worst might be behind us, sales and marketing leaders must redesign their go-to-market strategies to adapt to the new normal and continue to grow. Among the changes that are noticeable is the emerging role of Chief Revenue Officer (CRO) in many SaaS firms. The change from Chief Sales Officer or Chief...

Artificial intelligence (A.I.) has grown exponentially in the past several years and it has become essential for companies to put in place. A.I. allows companies to track a lot of data that can be used to improve elements of a company. A recent trend has been incorporating marketing influencers to gain better results from A.I. Influencer marketing has become an essential part of business as well. It attracts customers and uses A.I. to collect data from them. The data collected is beneficial to marketers who are pushing to get good data results with the use of artificial intelligence.  

In recent years, nonprofits have increasingly become important to customers and how companies can grow from working with nonprofits. There is a huge market for nonprofits and engaging nonprofits into a marketing plan can be successful for a company. Partnering with nonprofits can bring a lot of benefits to a company, from gaining customers to expanding the company’s horizon. There are endless opportunities for partnerships with nonprofits and how they will help increase customer engagement.