Value Realization Reports

DecisionLink Customers Share their Success with ValueCloud®

CrowdStrike

CrowdStrike is a leading cybersecurity company protecting customers from all cyber threats by leveraging its CrowdStrike Falcon® platform to stop breaches. Founded in 2011 and guided by President, CEO, and Co-Founder George Kurtz’s vision, CrowdStrike was created as a different kind of cybersecurity company. CrowdStrike’s cloud-native approach immediately brought a threat perspective with effectiveness, scalability, and flexibility never seen before in the industry.

In order to convey the true economic impact and business value of the Crowdstike platform, they engaged DecisionLink to implement ValueCloud® and activate their Business Value Automation, Business Value Empowerment, and Business Value Realization initiatives.

“Customer Value Management is the cornerstone of CrowdStrike’s engagement with our prospects and customers. We believe great customer engagements start with our ability to establish and communicate our value proposition, and ValueCloud® has enabled us to do so at scale and has helped us to establish customers for life.”

GEORGE KURTZ
President, CEO and
Co-Founder, CrowdStrike

DocuSign

DocuSign pioneered the development of e-signature technology, and today DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time.

DocuSign's platform has 350+ prebuilt integrations with popular business apps. In addition, Their API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. Today, more than 500,000 customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and to simplify people's lives.

In order to convey the true economic impact and business value of the DocuSign platform, they engaged DecisionLink to implement ValueCloud® and activate their Business Value Automation, Business Value Empowerment, and Business Value Realization initiatives.

“We chose the right tool, but it’s not just the tool, we chose the right partner. DecisionLink has been a fantastic partner, willing to innovate with us, very attuned to our needs, and with a great vision for where they want to take this product and capability.” 

Ran Haimoff, Head of Customer Value Management, DocuSign 

Verint

Verint’s mission to simplify, modernize and automate customer engagement is grounded by the principle that investment in better technology will generate tangible value to your organization and to your customers. 

DecisionLink is of the same opinion and through their partnership and the adoption of ValueCloud®, a self-service, enterprise value management platform, Verint has been able to launch, accelerate and scale their use of value across all of their customer-facing operations. 

In order to convey the true economic impact and business value of the Verint platform, they engaged DecisionLink to implement ValueCloud® and activate their Business Value Automation, Business Value Empowerment, and Business Value Realization initiatives.

The results were stunning. What had previously taken around 8 hours and only delivered 90% of what was needed, with ValueCloud®, we were able to go from the first point of entry to a credible asset in 45 minutes.” 

Trent Isaacs, Regional Vice President Solution Sales at Verint

ServiceNow

Historically, ServiceNow leveraged their own homegrown solution for value management. The platform required advanced coding capabilities to be able to update calculations and any adjustments to the models required months of development. Due to the complexity, adoption was low, so they either didn’t use the system at all, or they would create their own models. 

In 2018, ServiceNow decided that they needed to democratize, streamline and scale their value analysis efforts in a centralized platform across their customer-facing teams to ensure every conversation with a customer was consistent, accurately reflected their brand messages, and was rooted in economic value.

In order to convey the true economic impact and business value of the ServiceNow platform, they engaged DecisionLink to implement ValueCloud® and activate their Business Value Automation, Business Value Empowerment, and Business Value Realization initiatives.

“Our old way of working resulted in outdated models and a lack of features and benefits as ServiceNow released new offerings.  It was costly and took too long to make simple changes.  ValueCloud® allow us to make changes and enhancements quicker so we can keep up with the speed of our business”  

— Matt Denton, Sr. Global Director, Inspire Value

Crowdstrike
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Value Realization Report

DocuSign
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Value Realization Report

Verint
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Value Realization Report

ServiceNow
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Value Realization Report

Crowdstrike
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Value Realization Report

DocuSign
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Value Realization Report

Verint
DocuSign graphic

Value Realization Report

ServiceNow
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Value Realization Report

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