ValueCloud® Helps DocuSign Improve Win Rate by 73%

Industry: Electronic Agreements
Location: San Francisco, CA
Number of Employees: 5,600+

RAN HAIMOFF

Head of Customer Management

“We chose the right tool, but it’s not just the tool, we chose the right partner. DecisionLink has been a fantastic partner, will to innovate with us, very attuned to our needs, with a great vision where they want to take this product & capability.”

Download DocuSign Case Study

Challenge

DocuSign sought a 'robust and scalable solution' that could help scale value across the enterprise.

Solution needed to integrate with existing tech stack
Spreadsheets were cumbersome and limiting
High reliance on small team for critical value analysis

Solution

DocuSign selected ValueCloud to help scale its customer value management efforts across the enterprise.

Integrated seamlessly with Salesforce and Okta to help drive adoption
Empowered every seller to have value-based conversations
Able to scale and automate many manual, labor-intensive processes

73% uplift in new account win rates

450+ reps building self-service business cases

About DocuSign

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, more than 1,000,000 customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and to simplify people's lives.

Why DocuSign Chose DecisionLink as Their Value Management Platform

Increase the output of the value consulting function.
Expand attach rate & overall share of wallet of an account.
Replace overly complicated & difficult to use, homegrown spreadsheets with a scalable, self-service capability