ValueCloud® Helps Verint More than Double Their Close Rate

  • image (2) Industry: Customer Engagement Software
  • image (3) Location: Melville, NY
  • image (4) Number of Employees: 4,300+

TRENT ISAACS

Regional Vice President, Solution Sales
“In our first month of having [ValueCloud®] live, we closed a deal on the back of a value proposition from it. It was a substantial deal—one of the top ten that year—and the sales leaders got pretty excited about what it could do.”
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Group 6 (1)

Challenge

Verint did not have a scalable value practice. Value analysis was slow and was reserved for only the most strategic deals.

  • Consultant-led, manual model was complex and cumbersome
  • Assets required many edits before being able to share externally
  • Value analysis lacked consistency and sellers lacked confidence
Group 7

Solution

Verint has become maniacal in the pursuit of having value-based conversations with their customers and prospects.

  • Value analysis was reduced from 8 hours to 45 minutes - a 91% reduction in time
  • Close rates more than doubled when using ValueCloud
  • Management inspects what they expect with value conversations
17% Reduction in discounting
2X+ Close Rate

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About Verint

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

Why Verint Chose DecisionLink as their Value Management Platform

  • Sought a single source of truth, cloud-based platform for all value analysis to maintain consistency across the field
  • With a broad portfolio of solutions, they needed a platform to support their complex modeling needs, but provide flexibility to make changes quickly
  • Ease of use and professional assets that everyone in sales could leverage
Case Study_AboutVerint
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