Customer Success Case Study
Putting value at the core of all interactions.
Customer Success: Value Realization Report
Approximately $140 million in the pipeline with ValueCloud® web calculator on their website.
With a long-standing commitment to delivering for its customers, a global leader in enterprise workflow management looked to implement a Customer Value Management platform to support rapid growth. Previously, the company had a dedicated value management practice with over 50 value consultants. This team was responsible for completing nearly 1,500 value engagements each year, including designing and scaling value deployments across multiple phrases of the customer lifecycle.
Industry: Workflow Management Software
Number of Employees: 11,000+
Location: California, USA
We’ve always had customer success at the center of everything we do. If a customer is seeing value, then eventually we will be rewarded also.
Value Insights Leader
- 1.7X in win rate by field-led opportunities
- Democratized value – 1,000 account executives and solutions consultants and 50 value engineers can create self-service value assets
- Approximately $140 Million in the pipeline from a sophisticated website value calculator
- Ability to update and deploy new value models to the field in days, not months