ValueCloud® for Customer Success
Value Realized. Growth Achieved.
This is among the best customer success tools available on the market now and provides VPs of Customer Success and SVPs of Customer Success with the visibility they need to ensure the promises made in the sales cycle are achieved and essentially kept through treating customer value as a strategic asset. This ensures product adoption and moreover helps the customer success leader to provide powerful proof points at the ideal time, to ensure renewals are fully realized and churn is mitigated. Additionally, this solution helps the customer success professional develop compelling case studies with customer value metrics, to support the customer success marketing team at the right time.
This solution includes the ideal customer success management software tools for customer success leaders desiring to help their customers become happy superstars through clear and compelling value achievement. ValueCloud® for Customer Success helps Customer Success leaders guide customers to optimal adoption and consumption of a company’s products and/or services.
ValueCloud® for Customer Success empowers customer success leaders with new customer success tools that, when used as part of a customer value management practice, achieve high renewal rates, return rates and net promoter scores. As everyone knows, customer success professionals are highly influential for renewing and retaining the company’s prized and valued customers. The best customer success leaders deserve the best customer success tools and ValueCloud® for Customer Success gives them what they need in a great package.
This Solution is Comprised of 4 Products
Check out ValueCloud® for Customer Success™ today and find out how easy it is to use this advanced solution for overcoming the hurdles of poor adoption of solutions and weak proof of value achievement.
We will be happy to provide a free customer value assessment and please click HERE to request one!
Business Case Builder
As you engage customers, it is important to transfer ownership of a business case from you as the seller, to them as the buyer. ...
... ValueCloud's Business Case Builder allows field sales teams, solution consultants, marketers, business value consultants, and value engineers to create compelling business cases through a collaborative platform that engages the buyer directly and allows your customer sponsor to sell your solution when you are not in the room.
Value Realization Tracker
95% of a customer's life is as a customer not as a prospect and it is more important than ever to protect your renewal stream, ...
... grow customer share of wallet and help your initial buyer rebuild the internal capital they spent to get your initial deal funded. Value Realization Tracker allows account managers and customer success managers to engage customers in best practice Quarterly Business Reviews (QBRs) and capture their sentiments of perceived gained value and the ability to compare that to the expectations of the original business case. Your customer-facing organization can now be more proactivethan ever in engaging your customers in value-based conversations after the sale.
Case Study Builder
How often are case studies created effectively within your organization? To turbocharge this process while adding consistency and ...
... scale, ValueCloud's Case Study Builder provides a repeatable way for your organization to capture testimonials, quantified improvement, and context of the goals and objectives of the customer in one system. This information not only is now in a central repository but because it is part of the ValueCloud platform, these powerful pieces of collateral can now inform the estimates of improvement in the Value Management Engine as well as be used as proof points for your next sales cycle.

System Design Features
- Full Responsiveness: Any connected device supported: Mobile, Tablet, Desktop, etc.
- Full Localization: Any language, currency, and number format both UI and Content/Assets.
- CRM Integration: Salesforce.com Sales Cloud, Microsoft CRM Dynamics, and more.
- SSO Integration: SAML 2.0, VMware Workspace One, Okta
- Data Integration: Universal Data Approach with standard integration to Dunn and Bradstreet.
- Logging & Reporting: Full analytics, logging, and auditing for administrators and users.
- Dynamic Content Assets: Dynamically create fully branded MS Office or PDF assets.
- Sharing: Share solutions with partners. Share positions, props, and realizations with customers.
- Cloning: Clone solutions, positions, props, and realizations to support unlimited scenarios.
- Best Practice Libraries: Solution Models, Content/Assets, Templates, etc.

Business Case Builder
Web Calculator
Value Management Engine
Value Hypothesis Builder
Case Study Builder
Value Realization Tracker

3423 Piedmont Rd NE • Atlanta, GA 30305
Phone: 800-670-8301 • E-mail: info@decisionlink.com