Customer Value Management
Customer value is the missing link and next logical evolution in Customer Relationship Management because true customer relationships are entirely dependent on Value. Yet there’s nothing in CRM or any business system that enables customer value management. Our belief is that any business looking to shift to higher value/higher margin business models must manage customer value as a strategic asset to ensure competitive differentiation, elevate conversations, achieve trusted advisor status, and ultimately accelerate business results.
To address this missing link, we built the ValueCloud®, the world’s first enterprise-class platform and set of applications for Customer Value Management (CVM).
System Design Features
- Full Responsiveness: Any connected device supported: Mobile, Tablet, Desktop, etc.
- Full Localization: Any language, currency, and number format both UI and Content/Assets.
- CRM Integration: Salesforce.com Sales Cloud, Microsoft CRM Dynamics and more.
- SSO Integration: SAML 2.0, VMware Workspace One, Okta
- Data Integration: Universal Data Approach with standard integration to Dun and Bradstreet.
- Logging & Reporting: Full analytics, logging and auditing for administrators and users.
- Dynamic Content Assets: Dynamically create fully branded MS Office or PDF assets.
- Sharing: Share solutions with partners. Share positions, props and realizations with customers.
- Cloning: Clone solutions, positions, props and realizations to support unlimited scenarios.
- Best Practice Libraries: Solution Models, Content/Assets, Templates, etc.