Stay ahead with customer value thinking.

Whether you are deploying a SaaS solution or a new and more advanced technology, you cannot do it without considerations for change management and change leadership. In order for a successful launch of any size, the users of the new solution must be at the heart of every deployment. 

Change management does just that. It is the management of the people's side of change. Project management, conversely, serves the technical side of change.

I have been involved in value and pricing management activities for over 15 years. At the beginning of my work in the field, I quickly realized in order to succeed, we need to have strong change management and leadership programs. In 2012, I decided to become certified in change management and I joined a cohort of Prosci® certified experts.

How to adapt your core value proposition to each client

A strong value proposition is the foundation of a successful business case. When you clearly understand the value you can provide different types of clients, tailoring the message to fit their unique situation is easier. Our most recent webinar tackled this essential topic—how to make that work to go the extra mile as you approach new clients. Joined by experts, Dr. Stephen Timme, Founder & President of Finlistics Solutions, and Justin Honaman, Head, Worldwide Retail & Consumer Goods Go-to-Market, Amazon Web Services, DecisionLink’s Ty...

With the current recession and ongoing disruption to the markets, a focus on value realization (VR) is a no-brainer. What could be more important than showing customers the impact your solution brings to them? You move from a trusted advisor to a true financial partner. 

A customer value model is the heart of the customer value management process. It is a quantified customer value proposition that lists and quantifies all the great things you bring to the table. It expresses a clear statement of your competitive advantage focusing on product, service, and software.

Having been in the value management space for many years, our team finds that often, companies set off on their value realization journeys without ever getting into concrete, credible, and compelling outcomes. They project value messages that are not fully quantified or that are partially documented.