Skip to content

Posts by Tatum Sims:

Get Ahead of Future SaaS Trends to Increase Customer Satisfaction

|
picking customer loyalty

In the SaaS business, things are constantly changing at a rapid pace. Companies who are in this industry have to find different methods and tactics to keep up with what’s new. Learning how to adapt to new trends is the trickiest part for customers. Companies have to conduct research to continuously understand their target market and to actively keep customers engaged. Being able to keep up and adapt to new trends is a great look for the company and their approach regarding customer success. For a company, customers should always be the number one priority in making sure they are satisfied at...

Read More


Why a Solid CX Strategy Consistently Leads to a Solid Customer Retention Rate

|
customer satisfaction sign

Keeping your customers satisfied is one of the few priorities that companies have. Customers drive and expert companies to do more to continuously satisfy their customer experience. Companies need to continuously take value in what customers want, need, and how they can grow positively by implementing their product or service into their everyday lives. It is an important task to gain customers and build and maintain relationships with them to close deals, but it is not easy to gain customer loyalty. The way to keep customers from drowning into your company is to establish a strong...

Read More


How have American-based SaaS companies responded in the “New Normal” Post-Pandemic? Lessons Learned to Prepare for the Future

|
SaaS cloud next to computer

COVID-19 has taken away our “normal” life that once was. Now, the world is trying to transition into the “new normal”, where the rate of technological advances has sped up tremendously, and where we as people think twice about social interactions and personal space. Having to almost fully change how business is done in the SaaS world is something that many companies within that space had to do. Figuring out how to market, effectively communicate, create new marketing strategies and looking at other companies to see how they have adapted as well. The key element for companies to fully...

Read More


The Future of B2B Sales: From a Buyer’s Perspective Part II

|
neon digital

Closing deals, gaining relationships, and making connections are what buyers look forward to when they are considering purchasing a product or service. Sales are built up from the ground up. Businesses have to establish a trusting and reliable relationship with their customers in order for the partnership to exist year after year.  Buyers and sellers have been used to the way that deals are done in a more “traditional” method, when times seemed a bit simpler, before technology completely disrupted tradition. Methods have changed and everyone needs to be able to adjust accordingly in order to...

Read More


Understanding and Embracing the Ever Changing Customer Profile

|
chatbot on a computer

Everyone who has ever worked with the sales team in an organization knows that satisfying your customers is the number one priority, whether it’s making sure that you establish a solid relationship or gaining a sale from the customer. Today, deals and relationships are mostly accomplished. Customers understand that companies cannot change the fact that the world is forever changing. With change comes adaptation. Customers want to know how businesses are communicating with their customers. They care about the logistics of getting the best of what the customer is asking for in order to give the...

Read More


What to Expect from B2B Sales in the Future? From a Seller’s Perspective.

|
working on computer

In the business world, things are changing and companies are consistently having to adapt to change. Due to the 2020 global public health pandemic, B2B sales have changed significantly and will continue to change and evolve. In the world of sales, many deals and meetings are held face-to-face in order to build and maintain connections and partnerships. That world has completely changed and companies have to continue to find and embrace alternative ways to gain and manage relationships with customers. Technology keeps evolving and manifesting, and with that constant change, we as sales...

Read More