Software vendors are not solely responsible for the success of a customer deployment. While they hold great responsibility for the successful deployment and adoption of their technology, they cannot be 100% accountable for it.
Stay ahead with customer value thinking.
The numbers are staggering. We have reported them before, yet the number of SaaS companies is booming, and competition is growing for mindshare and share of wallet. There are now over 8,000 SaaS vendors providing marketing solutions alone.
Whether you are deploying a SaaS solution or a new and more advanced technology, you cannot do it without considerations for change management and change leadership. In order for a successful launch of any size, the users of the new solution must be at the heart of every deployment.
Change management does just that. It is the management of the people's side of change. Project management, conversely, serves the technical side of change.
I have been involved in value and pricing management activities for over 15 years. At the beginning of my work in the field, I quickly realized in order to succeed, we need to have strong change management and leadership programs. In 2012, I decided to become certified in change management and I joined a cohort of Prosci® certified experts.
Centering Value at Each Touchpoint Creates Global Impact
Companies leveraging Customer Value Management across their organization see benefits in all aspects of their business. It drives adoption, operationalizes customer sentiment, and enables companies to leverage important metrics in their conversations. These benefits are important because they ultimately add up to transformational change for businesses—change that is reflected in real bottom-line impact.
When customers buy your product, they’re doing so because they believe it will add value to their business. How well that value is both communicated and delivered will determine how long your relationship continues—and this applies far beyond the initial prospecting stage and deal closure.