Stay ahead with customer value thinking.

Having a clear, well-defined and unique value proposition is essential for standing out in a competitive market. However, simply understanding the concept is not enough to create one for your business.

Tailoring your pitch to your customers’ business realities is no longer optional. 

When making a purchase, customers nowadays demand more. They scrutinize options, review business cases, weigh the pros and cons of each solution, evaluate the expense against other internal projects, and once they buy, they look for who will provide an ongoing partnership to maximize success. With a seemingly infinite number of solutions offered in today’s SaaS-driven world, they can afford to be picky.

How improving customer perception of value delivered boosts loyalty and retention

Many times, when we talk about value realization, we focus on the business outcomes of a product or service, quantifying its tangible benefits in order to prove its business impact. But value is ultimately about perception, which means that there are ways to realize value without altering anything about the way the product itself works. Perception is reality, after all.

Cheers to 2023!

Why customer value management is the most advanced go-to-market approach to enable value conversations across the customer lifecycle

Over the course of the last few weeks, we’ve explored each facet of software adoption. We’ve looked at the challenges companies face with change management, important metrics to track with regards to adoption, and we’ve explored the responsibilities of both vendors and customers in order to realize a successful software implementation.