customer retention:

KPIs to Measure Customer Success

|
data graphs

Customer success is shifting from being measured in terms of analytics and metrics to customer value. The change is attributed to a more customer-centric market with new consumer demands and advancing technology. As a result, your key performance indicators (KPIs) to measure customer success must also adapt to continue to thrive in today’s business environment.

Read More


Value Realization: Boost Your Customer Relationships & Retain Them

|
increasing customer satisfaction

There’s a tendency to think that value selling ends once you’ve won the sale. But that is far from the truth. The role value plays after winning a customer is just as important as the steps that come before it. When prospects sign the contract, it’s really just the beginning of your relationship. The real measure of value begins after implementation and with every interaction thereafter.

Read More


Why Does a Good CX Strategy Lead to a Good Customer Retention Rate?

|
customer satisfaction sign

Keeping your customers satisfied is one of the few priorities that companies have. Customers drive and expert companies to do more to continuously satisfy their customer experience. Companies need to continuously take value in what customers want, need, and how they can grow positively by implementing their product or service into their everyday lives. It is an important task to gain customers and build and maintain relationships with them to close deals, but it is not easy to gain customer loyalty. The way to keep customers from drowning into your company is to establish a strong...

Read More