Skip to content

Customer Success (2):

KPIs to Measure Customer Success

|
data graphs

Customer success is shifting from being measured in terms of analytics and metrics to customer value. The change is attributed to a more customer-centric market with new consumer demands and advancing technology. As a result, your key performance indicators (KPIs) to measure customer success must also adapt to continue to thrive in today’s business environment.

Read More


How to Scale Customer Success

|
coworkers high fiving

Customers stay loyal to a brand when they see value in a product. It doesn’t matter how many features the product has or how many problems it can solve. If a product can’t meet at least one business need, the customer will seek greener pastures elsewhere.

Read More


The Importance of Customer Journey Mapping

|
customer journey steps

As we all know, your customer is your top priority. It takes hard work to secure your customer before and after they purchase your product or service. If customers aren’t taken care of, they aren’t going to consider doing business with your competitors. Customer journey maps are a tool that helps people understand and buy into the benefit and solution of your product/service. The importance of having a strategic customer journey is to provide a superb experience for your customers to retain their business.

Read More


Why Customer Success is Crucial to the Overall Success of Your Company

|
5 stars

Customer success is always going to be at a prime focal point for companies (or it should be, anyway).  How your customers are treated throughout the buying process is something that they will hold onto forever. Ensuring that customers will be successful using your product or service is the ultimate goal. We’re now 2+ years in dealing with the coronavirus and how it has impacted every way of life, including customer success, which its processes have changed and its expectations are consistently growing. Customer success is relationship-focused to make sure there is satisfaction within the...

Read More


Don’t Let The Great Resignation Ruin Your Customers’ Experience with Your Business

|
high fiving businesspeople

Customer service is the number one priority for most businesses. Maintaining a positive customer experience can be especially challenging in the world we live and operate within today. With the influential impact of The Great Resignation in the past 6+ months, companies losing employees has had an overall impact on improving and/or paying more attention to their customer service methods, which is a big part of operating a successful organization. Employees have realized the trend and new age of what it means to be more flexible and more fulfilled in all aspects in their lives, their work...

Read More


ValueCloud® is Vital to Future Financial Success When Transitioning from Legacy Systems

|
increasing arrow

All companies have a way of keeping track of their data. We live in a modern world where information can be found in the click of a button, and people have access to everything. Legacy systems are equipped with older software. That may be difficult to operate seeing as some of the pieces used to operate it may be obsolete or hard to find because the system is so old. That will cause greater issues within a business. How can we fix something that is out of date? How can we do our jobs with a system that isn’t equipped to the new changes?

Read More